Return and Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at cosecomfort@gmail.com. Please include photos of the unused product. Note that returns will need to be sent to the following address:

COSE Support Systems INC

1000 Garden Ave

Geneva, IL 60134 

If your return is accepted, you will be responsible for the return shipping charges. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at cosecomfort@gmail.com.

 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. 

If you have an issue with your purchase at anytime during the products life, please reach out and we will see how we may be able to best help with a repair. *Note, items over 30-days past their purchase date, the purchaser is respionsible for the cost of repairs, though we will help in every way possible.

Reach us at cosecomfort@gmail.com 

 

Exceptions / non-returnable items
Items that have been damaged or clearly used incorrectly will not be accepted for returns.

 

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase and you will be responsible for return shipping.

 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at cosecomfort@gmail.com.